Privacy Policy

Pump and Dump Concrete ("we," "our," or "us") operates the website pumpanddumpconcrete.ca and provides concrete line pump services in Calgary, Alberta and surrounding areas. This Privacy Policy explains how we collect, use, and protect your personal information when you contact us or use our website.

By using our website or submitting a quote request, you agree to the practices described in this policy.

Information We Collect

We collect information you provide directly to us when you:

• Submit a quote request through our contact form
• Call or text us directly
• Email us at pumpndump001@gmail.com

The types of personal information we may collect include:

• Your first and last name
• Phone number
• Email address
• Project location and service area
• Project details, size, and budget range

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and the date and time of your visit. This information is collected through standard server logs and does not personally identify you.

How We Use Your Information

We use the information we collect to:

• Respond to your quote request and contact you about your project
• Schedule site visits and coordinate concrete pours
• Send you a project proposal or price estimate
• Communicate about your existing or upcoming project
• Improve our website and services

We do not use your information for automated marketing campaigns, spam, or unsolicited communications. We contact you only in relation to your quote request or an active project.

Third-Party Services

Our website uses the following third-party services to operate:

• Formspree — used to process contact form submissions. Formspree receives form data (name, email, phone, project details) and forwards it to us. Their privacy policy is available at formspree.io.
• WordPress / Elementor — our website is hosted on WordPress. Standard hosting and analytics may log technical visit data.

We do not sell, rent, trade, or share your personal information with any third party for marketing purposes.

Data Retention

We retain your contact information for as long as is necessary to complete your project or respond to your inquiry. If you request that we delete your information, we will do so within a reasonable timeframe unless we are required by law to retain it.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights Under PIPEDA

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:

• Know what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent for the use of your personal information
• Request deletion of your personal information

To exercise any of these rights, contact us using the information below.

Cookies

Our website may use standard browser cookies to improve functionality and user experience. These cookies do not collect personally identifiable information. You can disable cookies in your browser settings at any time.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.