Terms of Service

These Terms of Service ("Terms") govern your use of the Pump and Dump Concrete website at pumpanddumpconcrete.ca and the concrete line pump services ("Services") provided by Pump and Dump Concrete, operated by Raj Dhaliwal in Calgary, Alberta, Canada.

By using our website or engaging our Services, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Services Provided

Pump and Dump Concrete provides residential and commercial concrete line pump services in Calgary, AB and surrounding areas including Airdrie, Chestermere, Okotoks, and Cochrane. Services include but are not limited to:

• Driveway and sidewalk concrete pours
• Patio and backyard concrete placement
• Basement floor pours
• Hot tub pad and garage slab pours
• Foundation wall and stair pours
• Commercial slab placement

All Services are subject to site assessment, concrete availability, weather conditions, and scheduling. We reserve the right to decline any project at our discretion.

2. Quotes and Pricing

All quotes provided are estimates based on the information you supply at the time of inquiry. Final pricing may vary based on:

• Actual site conditions upon arrival
• Changes in concrete volume or project scope
• Access difficulty beyond what was described
• Extended standby or wait time ($100/hr)
• After-hours or weekend service (+$75 surcharge)
• Travel outside Calgary ($50–$100)

A written or verbal quote is not a binding contract until confirmed by both parties in writing or by deposit payment.

3. Scheduling and Cancellations

Once a pour date is confirmed, we commit equipment and scheduling resources to your project. Please notify us of any cancellations or changes as early as possible.

• Cancellations with less than 24 hours notice may be subject to a cancellation fee
• Delays caused by the client (concrete truck not ordered, site not ready) may result in standby charges of $100/hr
• We reserve the right to reschedule pours due to extreme weather conditions

4. Client Responsibilities

By booking our services, you agree to:

• Ensure the site is accessible and ready for the pour on the scheduled date
• Arrange for concrete delivery separately (we provide pump services only, not concrete supply unless explicitly stated)
• Obtain any required permits from the City of Calgary or applicable municipality
• Mark or identify any underground utilities before work begins
• Ensure adequate space for hose routing and equipment placement
• Have a qualified person present or reachable during the pour

We are not responsible for damage to unmarked underground lines, utilities, or structures caused by failure to disclose their location.

5. Payment Terms

Payment is due upon completion of work unless otherwise agreed in writing. We accept:

• Cash
• E-Transfer
• Cheque (payable to Pump and Dump Concrete)

Overdue invoices may be subject to interest charges or collection proceedings. Volume discounts (5–10% off) are available for clients who book 3 or more jobs.

6. Liability and Warranty

Pump and Dump Concrete is fully insured for general liability. We take care to perform all work professionally and safely.

However, our liability is limited to the value of the services provided. We are not liable for:

• Damage to existing structures, landscaping, or surfaces not directly caused by our negligence
• Concrete quality issues caused by the concrete supplier
• Cracking, settling, or surface defects due to subgrade conditions or post-pour weather
• Consequential, indirect, or incidental damages of any kind

Any warranty on concrete work is subject to proper curing conditions and site preparation by the client.

7. Website Use

Our website at pumpanddumpconcrete.ca is provided for informational purposes. You agree not to:

• Use the website for any unlawful purpose
• Submit false or misleading information through our contact forms
• Attempt to interfere with the website's operation or security
• Reproduce, copy, or distribute our website content without written permission

8. Intellectual Property

All content on this website — including text, images, graphics, and the site design — is the property of Pump and Dump Concrete and/or Wise Media and is protected under Canadian copyright law. Unauthorized use is prohibited.

9. Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes arising from these Terms or our Services shall be resolved in the courts of Calgary, Alberta.

10. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.